Intellectual Property Protection Policy

Last updated: 12 September 2026

This Intellectual Property Protection Policy explains how intellectual property rights are protected on the Hacco website and how customers, rights holders and other parties can report content that they believe infringes their rights.

Hacco Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Email: help@hacco.co.uk

1. Our Commitment

Hacco respects intellectual property rights and expects customers, suppliers, sellers, content providers and other users of our website to do the same.

Intellectual property may include:

  • Copyright
  • Trade marks
  • Designs
  • Product photographs
  • Product descriptions
  • Logos
  • Brand names
  • Graphics
  • Videos
  • Website content
  • Software
  • Other protected creative or commercial material

We take reports of suspected intellectual property infringement seriously.

2. Hacco Website Content

Unless otherwise stated, content created or provided by Hacco for our website is owned by or licensed to Hacco Ltd.

This may include:

  • Hacco branding
  • Website design
  • Text
  • Graphics
  • Original photographs
  • Marketing materials
  • Page layouts
  • Product presentation
  • Website code and functionality

You must not copy, reproduce, modify, distribute or commercially exploit Hacco-owned content without our permission, except where permitted by applicable law.

3. Third-Party Intellectual Property

Some products displayed on our website may contain third-party brand names, trade marks, designs or other intellectual property belonging to their respective owners.

The appearance of a brand name or trade mark on our website does not mean that Hacco owns that intellectual property.

All third-party intellectual property remains the property of its respective owner.

4. Product Images and Descriptions

Product photographs, descriptions and other materials may be supplied to us by manufacturers, suppliers, fulfilment partners or other authorised sources.

We expect all parties providing content to Hacco to have the necessary rights or permissions to use that material.

If you believe that material displayed on our website infringes your copyright, trade mark, design or other intellectual property rights, please contact us.

5. Reporting Intellectual Property Infringement

If you are a rights holder or an authorised representative and believe that content on the Hacco website infringes your intellectual property rights, please contact:

help@hacco.co.uk

Please provide sufficient information for us to investigate your report.

Where possible, include:

  1. Your full name
  2. Your company or organisation, if applicable
  3. Your contact email address
  4. The type of intellectual property right involved
  5. The name of the rights holder
  6. A description of the intellectual property
  7. Evidence of ownership or authority to act on behalf of the rights holder
  8. The URL or product page where the alleged infringement appears
  9. A clear explanation of why you believe the material infringes your rights
  10. The action you are requesting from Hacco

For trade mark complaints, please provide the relevant trade mark registration details where available.

For copyright complaints, please identify the original work and explain your ownership or authorisation.

For design-right complaints, please provide the relevant registration or other evidence of your rights where available.

6. Investigation of Reports

When we receive an intellectual property complaint, we may review the information provided and investigate the relevant content.

Depending on the circumstances, we may:

  • Request additional information
  • Contact the relevant supplier or content provider
  • Temporarily restrict or remove content
  • Remove product images or descriptions
  • Suspend a product listing while an investigation takes place
  • Take other reasonable action where appropriate

Submitting a complaint does not automatically mean that content will be removed.

We will consider the information available to us and applicable law before taking action.

7. Counterfeit and Unauthorised Products

We do not knowingly permit counterfeit or unauthorised products to be offered through our website.

If you believe a product is counterfeit or unlawfully uses a protected brand, please contact:

help@hacco.co.uk

Please provide as much supporting information as possible, including the relevant product page and evidence supporting your claim.

8. False or Abusive Reports

Intellectual property complaints should be made honestly and in good faith.

You should not submit a knowingly false, misleading or fraudulent infringement report.

We may disregard reports that do not contain sufficient information to identify the alleged infringement or that appear to be abusive or submitted in bad faith.

9. Removal or Restriction of Content

Where we reasonably believe that content may infringe intellectual property rights, we may remove or restrict access to that content while the matter is investigated.

Where appropriate, we may request clarification or evidence from the person who submitted the content or the relevant rights holder.

Taking down content does not necessarily constitute an admission that infringement has occurred.

10. Repeat Infringement

Where appropriate and permitted by law, Hacco may take action against accounts, suppliers, content providers or other parties that repeatedly provide material that infringes intellectual property rights.

Such action may include:

  • Removal of listings
  • Restriction of website access
  • Suspension of an account
  • Termination of an account
  • Restriction of future submissions

The action taken will depend on the circumstances.

11. Customer-Submitted Content

Where customers can submit reviews, photographs, comments or other material, customers must ensure that they have the necessary rights or permissions to submit that material.

You must not submit content that:

  • Infringes another person's copyright
  • Infringes trade marks
  • Infringes registered or unregistered design rights
  • Uses another person's photographs without permission
  • Contains unlawful material
  • Misrepresents ownership or authorship

Hacco may remove content where there is a reasonable basis to do so.

12. Copyright

Copyright protection may apply to original written content, photographs, graphics, videos, artwork, software and other creative works.

If you believe copyrighted material has been used on our website without permission, please provide the information described in Section 5 – Reporting Intellectual Property Infringement.

We will review the complaint and take appropriate action where necessary.

13. Trade Marks

Trade marks may include:

  • Brand names
  • Logos
  • Symbols
  • Product names
  • Other distinctive signs

Hacco respects third-party trade mark rights.

If you believe a trade mark has been used unlawfully on our website, please contact us with the relevant information and evidence.

14. Design Rights

Registered and unregistered designs may protect the appearance of products or other designs.

If you believe a product image, product design or other material displayed on our website infringes your design rights, please contact us with the relevant details and supporting evidence.

15. No Transfer of Rights

Purchasing a product from Hacco does not transfer ownership of any intellectual property rights associated with the product, brand, design, photograph or packaging.

Intellectual property remains with the relevant rights holder unless applicable law provides otherwise.

16. Changes to This Policy

We may update this Intellectual Property Protection Policy from time to time.

Any updated version will be published on this page.

Last updated: 12 September 2026

17. Contact Us

For intellectual property complaints, copyright concerns, trade mark issues, counterfeit concerns or other intellectual property enquiries:

Hacco Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Email: help@hacco.co.uk

Website: https://www.hacco.uk

Hacco Ltd © 2026. All rights reserved.