Cookie Policy

Last updated: 12 September 2026

This Cookie Policy explains how Hacco Ltd uses cookies and similar technologies when you visit or use our website.

Hacco Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Email: help@hacco.co.uk

1. What Are Cookies?

Cookies are small text files that are placed on your computer, mobile phone, tablet or other device when you visit a website.

Cookies allow a website to remember information about your visit and can help the website operate correctly, provide a better user experience and understand how visitors use the website.

We may also use similar technologies, such as pixels, tags and local storage, where appropriate.

2. How We Use Cookies

Hacco may use cookies and similar technologies for purposes including:

  • Making our website function correctly
  • Remembering items in your shopping basket
  • Keeping you signed in to your account
  • Remembering certain website preferences
  • Helping protect our website and prevent fraudulent activity
  • Understanding how visitors use our website
  • Improving website performance
  • Measuring the effectiveness of our website
  • Supporting marketing and advertising activities where applicable

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for the website to operate.

They may be used for functions such as:

  • Shopping basket functionality
  • Checkout
  • Account login
  • Website security
  • Session management
  • Payment processing
  • Remembering essential settings

Because these cookies are necessary for the operation of the website, they generally cannot be disabled through our website's cookie settings.

Functional Cookies

Functional cookies allow the website to remember choices you make.

For example, they may remember:

  • Your preferred language
  • Currency preferences
  • Certain website settings
  • Login or account preferences

These cookies help provide a more convenient experience.

Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use our website.

They may provide information such as:

  • Which pages are visited
  • How visitors navigate the website
  • How long visitors spend on pages
  • Which devices or browsers are used
  • Whether visitors encounter errors

We use this information to improve the website and our services.

Analytics cookies will only be used where the appropriate consent or other lawful basis is required.

Marketing Cookies

Where applicable, marketing cookies may be used to help us understand advertising activity and provide more relevant marketing.

These cookies may be placed by us or by third-party services that we use.

Marketing cookies are not necessary for the basic operation of our website and, where required, will only be used after you have provided the appropriate consent.

4. Third-Party Cookies

Some services used on our website may place cookies or similar technologies on your device.

For example, third-party services may be involved in:

  • Payment processing
  • Website analytics
  • Security
  • Embedded content
  • Advertising
  • Website performance

The third party responsible for the service may process information in accordance with its own privacy and cookie policies.

Where third-party cookies require consent, we will seek the appropriate consent before placing them.

5. Payment Cookies

When you make a payment through our website, payment and security providers may use cookies or similar technologies where necessary to process or secure the transaction.

Hacco does not ask customers to send card passwords, banking passwords or security credentials to us by email.

Our current payment options may include Wallid Pay-by-Bank, which allows customers to make payments directly from their bank account without entering card details on our website.

6. Cookie Consent

Where applicable, when you first visit our website, you may see a cookie banner or consent tool.

You may be able to:

  • Accept cookies
  • Reject non-essential cookies
  • Select your cookie preferences
  • Change your preferences later

We will not treat your refusal of non-essential cookies as a refusal of essential cookies required for the website to operate.

7. How to Control Cookies

You can control or delete cookies through your browser settings.

Most browsers allow you to:

  • View stored cookies
  • Delete cookies
  • Block cookies
  • Block third-party cookies
  • Receive a notification before cookies are stored

Please be aware that blocking or deleting certain cookies may affect the functionality of our website.

For example, disabling essential cookies may prevent features such as the shopping basket, checkout or account login from working correctly.

8. How Long Cookies Remain on Your Device

Cookies may be either:

Session cookies – these are normally deleted when you close your browser.

Persistent cookies – these remain on your device for a defined period or until you delete them.

The length of time a cookie remains depends on its purpose and the service that places it.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes to our website
  • Changes to the technologies we use
  • Changes to our services
  • Changes to legal or regulatory requirements

Any updated version will be published on this page with a revised "Last updated" date.

10. Privacy

Cookies may involve the processing of information relating to your device or online activity.

For information about how Hacco handles personal information, please see our Privacy Policy.

Our use of cookies does not remove or restrict your rights under applicable UK data protection and privacy laws.

11. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Hacco Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Email: help@hacco.co.uk

Last updated: 12 September 2026

Hacco Ltd © 2026. All rights reserved.